More residents satisfied with Three Rivers' services

12.00.00am BST (GMT +0100) Tue 24th Apr 2007

Three Rivers Deputy Leader Matthew Bedford with the Charter Mark awarded earlier this year.

A recent independent MORI poll of all local councils, shows that even more residents are satisfied with the services that they get from Three Rivers. Satisfaction with key areas of the Council's performance has increased and most residents are satisfied with services overall. >

Abbots Langley councillor and Deputy Leader of the Council Matthew Bedford said, "The results of this MORI poll follow our recent Charter Mark award for excellent customer service. However we will continue to work to improve services and value for money for local residents.

"Sadly we are not able to share our full results with residents at this time, as there are some neighbouring councils who, for some reason, do not want their results to come out before the local elections."

Draft findings on satisfaction with key Council services include:

• 86% of residents are satisfied with refuse collection (compared to 77% three years ago).

• 82% are satisfied with parks and open spaces (compared to 70% three years ago).

• 74% of residents are satisfied with the way the Council keeps land clear of litter and refuse (compared to 62% three years ago).

• Only 10% of residents see abandoned and burnt out cars as a big problem, compared to 46% three years ago.

• Concern about vandalism, graffiti and deliberate damage as a big problem has dropped by a third from 61% to 42% of residents.

• 76% of residents are satisfied with the district as a place to live.